Jira Cloud Automation - Internal or external comment

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When syncing comments from one issue to another may be you want to control if the comment is internal or external.

#Automation #PublicComment #InternalComment

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I'm managing the team and want to set an automation rule in JIRA in such a way that if my team doesn't update a customer more than 4 days, I get notified.
Is there a way to set this up?

reza
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Hi Sir, Is their an alternate for api user to map custom fields instead of name/id?

shivakumar-pwmi