Porsche Cars North America delivers world class service with Microsoft mixed reality and HoloLens 2

Porsche Cars North America (PCNA) is a brand built on dreams and the promise of product and service excellence. To help its dealer partners better maintain customers’ vehicles, PCNA is using Microsoft HoloLens 2 and Dynamics 365 Mixed Reality apps—Dynamics 365 Guides and Dynamics 365 Remote Assist—to revolutionize the service experience. With Guides, technicians can view a 3D hologram of a car and go through remote training classes without the cost and time required to travel to a distant training center multiple times a year. When technicians get stumped by a troublesome issue on the job, they can get guided 3D aid by using Teams on HoloLens to call an expert in another location. PCNA is excited about the ways these technologies will streamline vehicle service, enhance technicians’ work lives, and attract top new talent to the company.
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