How can AI benefit internal CX/EX operations?

What are the use cases for AI in customer support and customer experience (CX)?

Our director of strategic partnerships, Tyler Gerber, discusses how large language models (LLM) and generative AI can help CX employees be more productive and effective in servicing customers.

Listen as Tyler explains how OvationCXM's platform now offers AI-powered agent assistant, which includes auto-completing, auto-tagging cases, suggesting relevant knowledge articles in real-time, and dissecting long-form knowledge base articles into snippets that provide precisely what teams need to know in seconds.

He also explores how OvationCXM is utilizing AI with end-user customers, including conversational automation as a first line of response to customers. Take that a step deeper to include smart buttons, which take customers deeper into the knowledge they need quickly.

Find out the ROI that can be achieved by leveraging AI in customer support, in reduced support volume and average handle time.