Top 5 Troubleshooting Steps in I.T. - Information Technology

Today we're going over the top 5 steps of troubleshooting in I.T.

The five R's are the steps you should always consider.

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[HoucKSF]

1: Reboot
2: Reinstall
3: Replug / Resetting
4: Reimage
5: Replace

[damonaniton]

Troubleshooting methodology can and will get you a job. Interviews are basically just a practical technical exam. And sometimes the person doing the interview is more interested in seeing how you think through a problem and not if you know the "right" answer all the time

[PandorasFolly]

Our intern turned to me one day as we are walking back from helping a user. "Its almost embarrassing how often rebooting a computer works to clear up a problem."

[brianwayne]

Great steps, 90% of the issues I encounter can be resolved by these (outside of unlocking accounts).

[andycatahuran-yonm]

I am working as an IT Seervice desk and this video is a great help. Thanks.

[ryanjade]

Thank you for this video. I am a software developer but I am trying to understand the IT Troubleshooting side of things more thoroughly.

[ИринаТуктамышева-зй]

Thank you very much! I'm preparing a lesson of English for an IT guy and your video is exactly what I needed.

[Vikermajit]

You guys are awesome teaching helpless beginners, all this awesome stuff, ...truly noble...enlightened souls...blessed with knowledge by the almighty creator...to helpless souls...divine.

[lilninja]

This is good for Desktop level troubleshooting. But IT as a whole, proper steps would be follow the OSI model from Physical up to Application layer, isolating what works and doesn't work along the way... "Yeah let me just re-image my PC when the network admin put me on the wrong vlan or sys admin didn't add me to the correct groups/roles." lol :)

[survivalpradanunya]

My jobad specifically mentions “Re-imaging” as one of the desired qualifications. Nice! I didn’t know that term and now I do

[techsup]

thank u for all of these great advices .

[kennethjaeger]

What happened to understand the end users issue completely, duplicate the problem, tests to see if there is a hardware failure causing the issue. And dont forget the all popular malware scans. (Maybe I just have a different outlook since I assist residential clients every day)

[WilliamHenryMoore]

Great video, so many useful tips packed in here.

[babySarah.]

It helped alot because I didn't know anything about troubleshooting

[SCADASupportPh]

Reboot, definitely being joked about. Thank you for sharing!

[Lushed]

Thank you for the help, really good and structured video. Helped me understand more. Subscribed!!

[ZikoZigoooo]

Hi, I want to ask you an important question .. What do you recommend and why >> there is someone who wants to work in CyberSecurity field, would you advise him to take a degree in Computer Science then take a Master Program in CyberSecurity ? or Tacking a degree of CyberSecurity without taking a master?

[RobertoSantos-hhec]

Thanks for the help!
I learn to news topic here.

[PocketBeemRocket]

Hey... Uhm....
I think I'm about to get fired from the post office. Its just not working out. But I'm considering looking for help desk positions. I'm in the SF Bay Area, so I'm not sure how competitive or in demand these jobs are, especially cause I'm still studying for A+.

Any pointers?

[technobeacon]

Guys I am starting my first ever job as a Helpdesk Technician on Monday, the company deals with web hosting, offsite backups, setting mails accounts etc. I am very nervous about this position any idea on what the job will entail or any day to day tasks?

I have a degree in BCOM Information Management. Thanks