Ep 18 - WE GOT REHIRED!!! (We Got Fired Part 2 of 3)

WE WERE REHIRED!!!  I got a call-back from that customer that fired us and she thought it was extremely reasonable to give us a shot after offering to do all of the work for free.  I don't think there are many companies out there that would have even offered this as an option.

I had the chance to talk to her for about 30 minutes and we talked through everything.  I apologized heavily for dropping the ball on this job, and guaranteed that I would be there personally to do the work, and that I'd have the same two guys there with me so we could push through this together as a learning lesson.  I told her that what happened on the first visit was not common for us, and that she'd be very happy with us if we were allowed to show up like we normally do.  All for free!

She accepted the offer, and I told her to name a time and place and we'd be there.  She asked if we could do it at 9:00 am Sunday, and I said we'll be there.

Well...here's hoping that this makes an impact!

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[dugood]

Dude massive respect, honestly, but this lady sounds like the worst kind of customer. I can't imagine taking someone up on an offer of free labor when the fault didn't really lie with them to begin with. I know you gotta deal with these kinds of people though, and I'm impressed by how responsibly you handled it.

[perryanthony]

Well done! Sometimes you have to swallow your pride and bite the bullet. A lot of customers come from referrals and word of mouth. Much respect

[PARKERBROTHERSPLUMBING]

YOU DO NOT WANT THEM KIND OF CUSTOMERS

[maxmustermann]

How kind of her to let you do the work for free, LOL.
The customer had wrong expectations from the get go. If you want the master to do the work himself, you have to specifically state that and not just assume...

We get those customers all the time... swearing at us, swearing to never make business with us again.... 2 weeks later, after trying to make business with another company... the come crawling back.

[elgranjero]

You said it all: "It's the right thing to do."

[ronald]

You should have offered a discount and not work for free. Some customers will always be dissatisfied with petty things. You can't always please everyone.

[davidicousgregorian]

she shouldve have said free is nice but i dont expect that " just the concern you show me is enough to keep you on and if you feel a discount is in order then id appreciate it."

[jeffreylonigro]

“I think it will turn out to be a really good job...” of course, you guys won’t get a paycheck...but other than that...

[whitneyfellows]

I'm curious, did you ask the guys who messed up, if they'd be willing to work for free with you that day, or did you end up paying them to do it? And how did that go?

[brandonshook]

You are insane, do not do shit for free

you said u was going face to face now it was a voicemail?