buzzITtalk episode 08 preview: Workforce management and Deductive Intelligence

We had Dr. Jörg Herbers, senior VP of the workforce management division at INFORM Software as our guest in episode 8. The interview starts with some details about what workforce management entails and covered some of the trends and challenges within the space. Jörg presented the topic of deductive intelligence and talked about how it can help address the numerous challenges associated with workforce management. Jörg talks about some of the benefits for companies associated with deductive intelligence and how it differs from classical programming techniques. As always, we ended the interview with a look into what the future may hold for workforce management.