Industry Intellectuals: Chandan B Relan of Kotak Mahindra Bank on Embracing New Banking Technologies

As part of the 'Industry Intellectuals' series, Chandan B Relan of Kotak Bank discusses the challenges banks face in today's competitive landscape, both at the organisational and operational levels. He emphasises the need for banks to keep up with technology trends, such as automation, AI, and Design Thinking, to optimise operations and enhance customer experience. He also highlights the importance of adopting a culture that embraces technology and innovation and the opportunities for banks to expand their offerings in the digital marketplace and provide more playful and customer-friendly services.

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About Intellect Design Arena Limited

Intellect Design Arena Ltd. has the world’s largest cloud-native, API-led microservices-based multi-product FinTech platform for Global leaders in Banking, Wealth Management, Insurance, and Capital Markets. It offers a full spectrum of banking and wealth technology products through its three lines of business – IntellectAI, Global Consumer Banking and Global Transaction Banking. With over 30 years of deep domain expertise, Intellect is the brand that progressive financial institutions rely on for digital transformation initiatives.

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