Panel discussion on the role of Empathy in CX

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In this special episode, we talk with about the recent whitepaper "Competence is not a differentiator, competence with Empathy is" Our expert panel comprised Jonathan Hawkins of Anthrolytics, Neil Davey of MyCustomer and Ken Peterson of QuestionPro about how to put the theory into practice.

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At certain points, it is quite evident that it is 3am for me. 🤣😴

kenpeterson