How To Be A Super Communicator & The Three Types Of Conversations | Charles Duhigg

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Miscommunication is a common headache in both our personal and professional lives.

Charles Duhigg, best-selling author of “Supercommunicators: How to Unlock the Secret Language of Connection”, pinpoints the issue: we often fail to recognize the type of conversation we're in.

This mismatch leads to a breakdown in understanding, creating barriers where there should be bridges. It's a frustrating barrier to effective leadership and connection.

The key lies in the “matching principle”, says Charles. Identifying whether a conversation is practical, emotional, or social allows for deeper, more meaningful connections.

BOOKMARKS:

0:00 -- Intro
1:54 -- Communication and connection in relationships
4:20 -- Communication styles and their impact in relationships
9:37 -- Effective communication strategies in business settings
19:54 -- Communication, diversity, and inclusivity in the workplace
25:31 -- Communication and leadership
27:43 -- Communication skills and leadership development
34:41 -- Effective communication techniques in difficult conversations
38:23 -- Three-step approach to de-escalate the situation
43:03 -- Things to check-out and Closing

#LeadingWithVulnerability #leadership #communication #ConversationMismatch

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Jacob is the international best-selling author of 5 books including Leading With Vulnerability, The Future Leader, and The Employee Experience Advantage. He's also a professionally trained futurist and keynote speaker. Jacob's passion and mission is to create great leaders, engaged employees, and future-ready organizations. His work has been endorsed by the CEOs of Nestle, Cisco, Best Buy, Unilever, Mastercard, Audi, The Ritz Carlton, Yum! Brands, and countless others.