Amazon Connect 2020 update - Advanced Concepts

Part 1 covered basic call center configurations. In this video, continued in Part 3, we look at advanced concepts and some real applications including a dialer function that uses the concepts explained in this Part 2 video update. THERE IS A TALBE OF CONTENTS BELOW.

Table of Contents:

00:54 - Overview
03:20 - Application Case Study Examples
05:38 - Speech Synthesis Markup Language
05:38 - SSML
07:10 - Benefits of AWS Polly ( SSML)
07:12 - POLLY
07:56 - Speech Synthesis Markup LanguageText to Speech using AWS Polly
07:57 - SSML TAGS
10:06 - Text or SSML
12:38 - Reserved Characters in SSML
12:39 - Reserved Words
13:30 - Documentation
15:04 - Introduction to Contact Attributes
15:06 - Contact Attributes
17:13 - Contact Attributes
19:06 - Golden Rule of Contact Attribute Access!
19:08 - Attribute Rules
21:06 - Contact Attributes
21:07 - Sample Flow
22:29 - Set Contact Attributes
24:14 - Invoke Lambda
24:14 - Invoke Lambda Function
26:14 - Invoke Lambda Function
27:12 - Typical Call Tree
27:12 - Dynamic Configurations
28:59 - Dynamic QueueId transfer
28:59 - Dynamic Queue
30:16 - Typical Call Tree
30:18 - Dynamic QueueId transfer
30:22 - Typical Call Tree
30:26 - Dynamic QueueId transfer
30:37 - Dynamic Contact Flow
30:38 - Elements
32:10 - Dynamic Contact Flow Items
32:14 - Dynamic Options
32:52 - Dialer Applications
32:52 - Press 1 Dialer
33:52 - Emergency Dialer
35:03 - Application – Campaign Outbound DialerUse Case – Emergency Alert & Polling
35:03 - Dialer Components
36:30 - DrVoIP Dialer – Emergency Notification
36:30 - Dialer IAM Role
37:55 - IAM Role for Dialer Application
38:15 - Key Role
39:29 - Press 1 Detail

[bhakthasingh]

Thank you so much sir for your time and effort and for uploading the video. Great help!

[lohitsuri]

can you provide lambda function code used in this video ?