How To Unlock $2 Trillion In New Growth In The Next 10 Years

$2 trillion is on the table, and only one thing will determine if your brand can carve out a portion of the pie: personalization. No longer just a buzzword, personalization has become the dividing line between average brands and top performers. As Mark Abraham explains in his latest release, the game has changed—soon, brands won’t be judged by product quality alone but by the custom-tailored experiences they deliver. Senior Partner at Boston Consulting Group, Co-Author of Personalized: Customer Strategy in the Age of AI and strategist for over 100 iconic brands, Mark jumps In The Groove with Peggy Anne Salz to discuss how brands can unlock an estimated $2 trillion in new growth this decade. The key to unlocking this growth is what he and his co-author, David Edelman, call "the Personalization Advantage." It’s the competitive edge he describes in his book, drawing on real-world insights from leading brands like Starbucks and Google, along with practical steps to avoid common pitfalls. With tools like the Personalization Index, the Five Promises, and a focus on AI-driven strategy, Personalized is the playbook for “strategists, not just marketers” and paves a path for success in 2025 and beyond.

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*** Chapters ***
00:00 - Intro
03:08 - The boldest ask from a brand
05:23 - The engagement ladder
07:11 - Dos and Don'ts of AI personalization
09:59 - p=ms
12:21 - You can start small
16:27 - Personalization high-performer
20:35 - The Five Promises
21:52 - Pandora use case
24:28 - Delight me
27:25 - Spotify + Four Seasons use cases
29:30 - What consumers need to do
30:45 - Building trust
31:54 - Rapid-fire Q&A
34:00 - Connecting with Mark

*** What We Do ***
Educating marketers on the latest trends in mobile marketing, helping companies navigate the complex landscape. Top 50 ranked destination providing analysis, custom research, and strategic content marketing to the global mobile industry, and mentoring and consulting to tech startups.

Peggy Anne Salz is a Senior Forbes contributor and contributes to a variety of leading media outlets — including Harvard Business Review — where she shares her insights on mobile marketing, mobile apps, customer engagement, and business innovation.

Named one of the Top 100 Influencer at Mobile World Congress. Podcast host on The Groove, Mobile Presence, Liftoff Mobile Heroes Uncensored, The Hive, Clevertap Engage, spotlighting the global mobile trends, tools, and tips that allow marketers to drive customer connection, dramatically grow retention, and generate new revenue streams on mobile using individualized campaigns and communications needed to harness & drive lasting loyalty.

Author of hundreds of articles, dozens of white papers, and authored nine books about mobile, both as a lead author and in partnership with global companies including Gemalto, InMobi, SAP Mobile Services and the Mobile Marketing Association.

Author of Apponomics: The Insider’s Guide To A Billion Dollar App Business with InMobi, which provides actionable insights into how companies can market and monetize their apps. It builds on the success of my first book on mobile apps, The Everything Guide To Mobile Apps: A Practical Guide To Affordable Mobile App Development For Your Business, a practical, crowd-sourced book providing businesses and developers with insights on how to make, monetize and market mobile apps. Also edited and produced the Mobile Operator Guide 2013: The Evolution of Mobile Services: Challenges, Strategies, Opportunities and the Mobile Commerce Guide 2013: Engage Customers & Build Loyalty In Developed And Emerging Markets

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