Using Root Cause Analysis

In conflict resolution, root Cause Analysis is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place. It seeks to identify the origin of a problem using a specific set of steps, with associated tools, to find the primary cause of the problem, so that you can, determine what happened, and why it happened. This lesson provides you with worked examples of two tools you can use to identify the root cause of a problem.