User Testing: Why & How (Jakob Nielsen)

There is no excuse for not performing usability studies. They’re fast and cheap, and very convincing. Test with representative customers using realistic task, then be amazed by what you observe.

#UX #UXresearch #userresearch #usability #usabilitytesting

[masteruxr]

Definitely some great advice here, thank you. However, I would be so happy if we all dropped the term 'user testing'. It makes it sound like we are testing the user, not the product or its usability, which is completely wrong.

Is there a reason why Dr. Nielsen calls it 'user testing' in this video? I might be missing something, you know.

[mj-degw]

Why the end of your videos don't have sound?

[suchitranahak]

I would suggest Dr. Nielsen to visit a dentist

[EminoMeneko]

I get the point but I think you can as a pro understand the user and guess to some extent what they can struggle with. Myself as a technical guy happen to go on a site and tell "this is not easy to use". So yeah user testing is definitely a thing and technical people can make things difficult to use even for other technical guys but on the other hand I think I have enough empathy, understanding and listening to realise what can put users into a difficult position (to some extent at least).

[LinhMai-bxym]

the video image is too poor, you need to fix it more

[tristanhoverby]

Jeg børster mine tænder, hver gang jeg vasker hænder.

[kieulinhphan]

the video image is too poor, you need to fix it more