Inside the Ride: Experience Design

We’re revolutionizing the way city-dwellers move. As we travel at lightning speed into uncharted territory, the ride can be a little bumpy – both the challenges we face and the possibilities at our fingertips are endless. But at VanMoof, we’re not just here to keep up. To always stay one step ahead, we put our ears to the ground, listen to our rider community, make plans, and get to work. It’s time to spotlight the people who work tirelessly behind the scenes to make our innovations a reality. This is our world. This is life inside the ride.

Our riders lie at the core of everything we do at VanMoof. They’re both our greatest source of inspiration and our toughest critics. It all comes down to the details of your VanMoof experience – whether you’re just getting started or a seasoned rider. That’s where our Experience Design team comes in.

[Thijs.]

I love when you give so much inside information for the riders

[vernnis]

How about if the bike shows you arrows on the display, as long as you have a running navigation on the mobile phone.
Shortly before you have to turn, the display shows an arrow where you have to go and at the bottom where normally the battery indicator is then a number in meters or miles up to the turn.

[Oscar-uejk]

Wow this is some good ASMR drawing sound

[mazendahhan]

Great
We miss some features:
1- Manual Shifting
2- Ability to change the bell sound to customized and more than 3 types.
3- Right and left turn signals with association with Apple watch gestures (so you can with Apple watch do gesture with hand and the bike gives light signal right or left)
4- More accessories for Vanmoof like Water holder, mobile mount, etc

[jaybee]

great video, but has VanMoof given any thought to customer service experience?

[MrBloederName]

My problems with the app are the lack of navigation and the possibility (since you can't read the display of the bike in daylight) information about the current speed and distance travelled.

[itsruben]

When will these functions that have been mentioned in this video come? Bike sharing or navigation etc??

[Schlichtenhorst]

Folks, Just take care that every ride is recorded in the app and not only 2/3 of ´em before thinking of adding other fancy stuff. By now it‘s a rather buggy experience. The bike itself on the other hand performs great.

[UberDurable]

Lack of shock absorbers is unacceptable!