How To - Use the IntegrationHub Inbound REST API Trigger

Start a flow from an inbound API call or webhook from an external system. Configure the trigger start conditions without having to write or maintain custom code.

For example, you can create a flow that starts when a third-party IT ticket tracking system sends an inbound request to the instance. You can then parse the data from the inbound REST request into a complex data object and use the values to open an Incident on your instance.

Once you activate the flow, the endpoint that you created appears in the API explorer under the namespace you created. You can use this page to help define the webhook in your third-party system and to test your flow.

[seshadevbarik]

Suppose there is a requirement to integrate two ServiceNow instances A and B. Scope is incident, problem, change and cmdb_ci. ServiceNow A has integration HUb capability, ServiceNow B does not the integration HUb capability. ServiceNow A is going to use integration HUb and ServiceNow B is going to use Simple rest call. Will it the use case be failed one.

Is there any compliance issue for ServiceNow b as they don't have subscription and they are using it

[alexandrecoelhodavila]

To do this task its required to have Rest trigger which in my instance is not enabled. i activated the REST API Access Policy plugin but it does not appear though.

[debaratabasu]

Hi I couldn't find this in Quebec! Anything special I need to activate?