Factory Restore Firmware With USB Cable For Obsidian 4 Devices - ATN How To Guide

If you are experiencing problems loading your #ATN smart products Firmware using the micro SD card. We have another option for you. You can use your products USB-C port to load the needed Firmware update to your ATN smart product. Also, this program may assist you in the following instances ie: black screen, freezing, none responsiveness of buttons, firmware not loading correctly, etc.

Note: This is only for Obsidian 4 device series.

[robincoker]

really impressed with this series of how to videos, most people who buy a thermal and have a hickup of some description get really frustrated but by watching these videos it shows that most times a simple procedure is all it takes. keep them rolling ATN

[goransvensson]

I cannot get the blue “Update” icon to show up on my Thor 4. When i get the point of pressing power+down buttons simultaneously, I get the following error message pop-up on my computer “USB device not recognized. The last USB device you connected to this computer malfunctioned, and Windows 10 does not recognize it.”

I have tried restarting the computer numerous times. I tried uninstalling the software and reinstalling it numerous times. I tried right-clicking on the software icon and running as administrator...nothing is working. Any help would be greatly appreciated. I have Win 10 home 64.

[marcelomenegatweis]

After installing the firmware, the scope turns on and the screen is frozen and the options do not appear. I need help.

[jasonpolzin]

I’ve followed this to a T and in the end it says “failed”

[hidroponiamedidoresyacceso]

Hi, the compass in my scope is stock to the North, how do I fix it?

[emfs]

Yes I know that, I'm pressing down and power buttons the scope the PC detects it and there is no display on the scope monitor. The PC software upgrade button will not go blue. I can not click on it. It's just gray in colour. Unpluging the scope I have to hold the power button for more then 30 seconds for it to shutdown. Then I just press the power button and the scope come on.

[jannemanlambrechts]

I did all the steps struggled getting the update button blue. After i finally got ot to turn blue the update downloaded and installed successfully. How ever. When i held the power button in for the 15 seconds the scope made a click noise and i hit the button again. Now the scopes screen stays black.

Brand new 4k pro, did not even had time to mount it on my rifle and I’m having issues allready. Really second guessing this product

[carlindjacobs]

I cannot get the blue “Update” icon to show up. When i get the point of pressing power+down buttons simultaneously, I get the following error message pop-up on my computer “USB device not recognized. The last USB device you connected to this computer malfunctioned, and Windows 10 does not recognize it.”

I have tried restarting the computer numerous times. I tried uninstalling the software and reinstalling it numerous times. I tried right-clicking on the software icon and running as administrator...nothing is working. Any help would be greatly appreciated. My scope basically turns on, does a red flash line, and then goes black. I can hear the shutter when pressing the power button, but the screen is completely black.

[doruabalase]

Please tell me you have a software for reinstating firmware to the old models (x-sight 1 or 2), from USB?

[achunkyemu]

I press the power and down button as the fourth instruction says, and the update button doesn’t turn blue for me.

[zore]

I have tried to use Factory Restore Firmware software to update firmware on my X-Sight 4k and select menu in Factory restore software don't work, I can't choose device type. I managed to instal .elf file which is avaliabele on your web site. And after I have finished instaling it i have noticet that firmware on my scope went form 3.1.11.450 to 3.1.11.483 which is not avaliable on your site. Is this ok or shuld I worry. Second thing I want to as, do I need to do a factory reset after I have finished .elf file instalation. I ask this because when I have turn on my scope after instalation it seams that everything is working OK and eaven my zero coordinates are as they were. Thanks.

[joshblumenthalttt]

Just received my 640x480 2.5-25 and to be honest.. I have never been more frustrated with a product (especially given the price tag) or company in my entire life. I've tried calling and leaving messages for over a week now. My scope will not function without freezing for longer then 2 minutes. I've tried updating the firmware via MicroSD card and this way... Nothing helps. I should have believed all the horror story reviews, instead I'm living it myself. Please tell me how to get some technical support..? Thank you.

[Caddisfly]

My scope does not turn on when I try to download the firmware. All I get is a clicking sound and the screen is black. Any suggestions?

[chris]

Before I purchase the x sight 4K pro do I need windows 10 to do firmware updates. I’m only asking this as our apple products does not have windows 10. Can I do update any other way. Can anybody help me as I’m ready to go with the purchase

[龙林-wt]

Hello, my (x-sight 2) can't start after updating the firmware. Request help.

[edwardscanlon]

Is that the same cable to charge the scope with?

[emfs]

Ok Got it to work but now the Compass has got a Error it's running v483

[emfs]

My update will not go blue, win 10 pro press down and power usb sounds no screen on. can not update. unplug usb and hold for 30 seconds to shut the x-sight 4K down.

[olexandrdi]

After updating the firmware (2.1.07.779), the scope ATN X-Sight II does not work. At the screen saver ATN. How to restore the device?

[FallingSteel]

I had to return 2 of these and an abl because these scopes are cheaply built and have have so many bugs, I did everything in the video to both of them and it only made things worse… also waited for an hour trying to contact their customer service, and never got a hold of anyone, save yourself the headache and and money and get a real scope.