AWS Supports You - Using Support Automation Workflows

This series showcases best practices and troubleshooting tips from AWS Support. This episode originally aired on May 24, 2021.

2:05 Customer opportunity
5:00 What is Systems Manager?
7:27 Support Automation Workflows (SAW)
11:54 Premium Support ownership
13:00 Security with SAW
18:39 Types of SAW runbooks
24:40 Enabling customer self-service
33:44 Demo for AWSSupport-ResetAccess
44:15 How we deliver SAW automations

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