10 of the most Frequently Asked CX Questions (and the answers)

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I get a lot of CX questions, and as much as I love answering them all in person, here's a summary of the 10 most frequently asked questions i get about customer experience.
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What are your thoughts on NPS? What do you feel NPS is good at and what isn't it good at? Do you recommend any other methodology other than NPS? We have some strong opinion on this but would love to hear what you think. :)

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