10 Practices of Highly Successful DevOps Incident Management Teams

Managing incidents in a DevOps environment is a near insurmountable task. With shared responsibilities and on-call rotations, anyone might be called into a system firefight at any time. Accepting failure and the problems created with complex system is a core tenet of DevOps thinking, and helping your team respond to incidents more effectively is key.

Matthew Boeckman has served on the frontlines of DevOps incident management for 19 years. He’s seen it all and is an expert on building teams and workflows to support effective alerting, clear communication, and rapid recovery.