I Paid a Best Buy to Build Me a Gaming PC...

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I paid a Best Buy to build me a new gaming PC and it actually went way better than I expected, until the CPU fell...

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Dawid Does Tech Stuff

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So I made a couple mistakes 😂 The hub on the back of the case is an RGB hub and can't actually support fans.
Also, I tried twisting the cooler to help dislodge the CPU, but the thermal paste was like glue and I couldn't. That poor CPU...

DawidDoesTechStuff

Geek Squad: He paid for the whole paste tube, he's getting the whole tube.

CallMeEspi

No cap as an ex geek squad employee some geek squad agents are amazing others don’t know their ass from their elbows

StakedWitch

Former Geek Squad manager here. Your build experience will vary a TON by store. Generally I would just tell my Agents that we didn't do full builds (it's not a service corporate officially has us offer.) When we did do it, I would review and test it myself before I okayed the pickup, since custom builds can lead to a lot of weird issues.
A lot of stores will carry the parts for a full build, not sure why yours didn't.
We also didn't have a SKU that actually covered the scope of work for a full build, and we use specific closing codes to allot our hours that gets compared to what's charged at the register.

I probably would have charged you $150 in labor for the one time build and left it at that, but put you towards the bottom of the priority list due to time involved (and explained that to you beforehand).
We often only had one actual Repair Agent onsite at a time, who would be juggling a dozen or so computers, so fitting in the time for a custom build with our limited hours was never easy.
That's all mostly at corporate, but just some behind the scenes for you.

joedarkwolf

Best Buy employee here. Apparently building computers is no longer a required service that Geek Squad offers, and it varies from store to store if they want to offer it. Their reasoning for that is that it cost too much to require everyone to get the proper training. My store doesn't offer it anymore, so I build computers on the side now. However, I found the old training guides and I learned that putting more storage that is actually requested is commonplace, in order to make it "future-proof".

thisisbeanton

Canadian money for dawid is like 90 year old grandma forgetting their grandchildrens names

inscept

As a Geek Squad agent I found this highly entertaining well done.

soldier

"youl need to supply the graphics card yourself" ah yes completly defeated the purpose of me wanting to get someone to build me a pc. it was because i cant fokin get a gpu without 3 to 4 times inflated price for previous gen gpus

baronvonkaiser

I'm impressed that they made the system look decent. I suspect the geek that assembled it hasn't had their soul sucked out yet.

ExpendableOne

All these new GPUs, and all I want to know is when Dawid does GT1010 ;)

ianbenn

the “fan” hub wasn’t actually a fan hub it’s only an rgb hub so they did it properly

vipalien

That Windows pricing is insanity. I built my first PC a few months ago and paid like $20 for a Windows 10 Pro key and installed it myself.

jamesw

Thermal paste is pre-applied on the Ryzen coolers, so clearly the Geek Squad expert decided that wasn’t enough and added even more.

sixfootseen

"You know what they say about cable management. If you can put it in the back, dirty is fine."
Real smooth

Rubedo

One thing I do to avoid pulling the CPU and cooler out at the same time is run prime95 for 15 minutes, then shut down and remove the cooler. This helps soften the thermal paste by heating it up and reduces the chance of you pulling the cpu out too. Although with this much thermal paste, I question if there was any way of avoiding it!

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