POV: You're a Karen in Germany

Ok, but that last bit definitely surprised me when I first heard about it. 😅💰📲 #berlin #germany #cultureshock #germanculture #karen #karensgoingwild #shorts

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[Nirvascha]

If an item is damaged or you dropped it while paying, you can get a new one, especially if you're shopping at a super market. But if you bought the item and left the store and then you noticed the damaged, then you'll gonna have some difficulties...

[derunfassbarebielecki]

In my experience they will give you a new item, if you ask them nicely. But I live in Berlin, so I dont know if this is a Berlin only thing in germany.

[der_ede]

1. there are no damaged products in a „German“ store
2. if you buy damaged products in a store… you’re not in Germany
3.if you buy damaged products in a German store… you‘re not german

…you’re welcome…

[davidhughes]

The bottle would not have anything in it if had leaked in the store.

[Vercingetorix]

You guys have never really met a Karen😂 weak 😂

[erowry]

A Florida Karen would have SLAMMED the bottle on the counter while making eye contact to get another one, while sticking up her middle finger. She may call you every name but a child of God.

[bendover]

Actually if you get a „Schlechtleistung“ you can sue the retailer for „Schadensersatzanspruch“. So in this case you could argue that the Water bottle had significant damage before the sale. And since the German Zivilrecht supposes wrongdoing if no evidence exist you could get Schadensersatz. I’m German and I have successfully done this in the past. Of cause you still lose money but it’s about principle.

[marcotuerk]

Jeder Händler muss zwei Jahre Gewährleistung (auch Mängelhaftung genannt) auf Neuwaren und zwölf Monate auf Gebrauchtwaren einräumen. Dazu ist er gesetzlich verpflichtet (§§ 437, 438 BGB). Die Gewährleistung deckt Mängel ab, die das Produkt bereits zum Zeitpunkt des Kaufs hatte.

Which translates to:
Every merchant is obligated by law (§§ 437, 438 BGB) to provide a two-year warranty (also known as guarantee of freedom from defects) on new goods and a twelve-month warranty on used goods. The warranty covers any defects that the product may have had at the time of purchase.

[rebeccap]

Now promptly recycle or you could be arrested+fined

[rasmusgluck]

Except we don‘t speak English with that kind of accent

[JasonweedQ]

I was living and working there for many years they are serious about recycling ♻️ you will get a big fine if you didn't. And to see a damaged product out for sale its very rare 👍🏾😄 . I've lived in Schweifurt Kitzingen Würzburg and Stuttgart.

[lynnsintention]

True I even had a customer service agent hang up on me when I tried to explain that they had sent me the wrong bill! When I called back and asked to speak to amanager the new agent seemed not to know what to do...BUt fortunately solved the problem! unbelievable in the USA

[hv]

Just because you've been doing this in Germany for so long doesn't mean you have to pass it on from generation to generation 🤣🤣

[egal]

Why aren't we known for customer service?

[AweryGhe]

The ammount of american Karens who think "customer service is than you are allowed to scream at people who serve you because of the things which they have no power to affect" in this comment section is amazing.

[brianleard]

I am an American living and working here in Germany. They are correct.

[KayleeANNAytbe]

German customer service is unexistent... saddely 😢 when they lost ur suitcase or damage ur stuffs there is no manager 😂

[FPrcqFQ]

In many other European countries there are obligatory complaint forms without excuses, which go directly to consumption

[driplerthadripper]

Im sorry but if you sre selling a damaged product that is 100% on you

[iuzgohv]

Actually Germany has very strict consumer protection laws, but you won't get refunds for going full Karen here😂