COVID-19 Accelerates the Need for Tech Innovation

Technology-based innovation offers the promise of deeper customer engagement, lower costs and improved outcomes in almost all sectors. COVID-19 has in many cases accelerated the imperative for innovation because years of traditional digital transformation must be compressed into months. Maggie Wilderotter, board chair of DocuSign and a board member at Lyft, Costco and HP Enterprises, discusses how business leaders are having to rethink where we will shop, where we will work, where we will be entertained. How can leadership develop a “mental map” to better understand where opportunities and challenges exist? How do they think about what it takes to compete effectively and transform organizations in this changing environment?

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