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James Ravenscroft, Head of Sales UK&I, SoftBank Robotics.
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On the 9th of November, EP was delighted to host an interactive seminar at Little Ship Club, in the City. James Ravenscroft, Head of Sales in UK&I for SoftBank Robotics, joined us to discuss the collaboration between robots and staff.
One of the thought-provoking debates around the industry is whether robots replace people or are there to support people. Does the level of service improve because of the use of robots, and does it allow staff to be more interactive with guests, to create a higher satisfaction levels?
One of the thought-provoking debates around the industry is whether robots replace people or are there to support people. Does the level of service improve because of the use of robots, and does it allow staff to be more interactive with guests, to create a higher satisfaction levels?