Operational Excellence

The Eagle Hill Consulting Management Channel presents a discussion with Joseph Rossi on the importance of operational excellence.

Joseph Rossi brings thirty years of experience as an operational executive in the financial services industry with firms such as Freddie Mac, Mellon Bank, JP Morgan, and Citigroup, and he recently launched Turtle Bay Advisory Services. Joseph has implemented several operational excellence programs over the course of his career and stresses the importance of having a program that is measurable.

In this video, Joseph Rossi discusses the principles of operational excellence, ways to achieve operational excellence, what makes an operational excellence program successful, and some of the challenges that can arise when attempting to achieve operational excellence.