Introduction to Salesforce | Salesforce CRM | Salesforce Tutorial For Beginners Part-1 | Intellipaat

This video on “Salesforce Tutorial for Beginners” will help you set the first stepping stone to learning about the most popular CRM- Salesforce. In this video, you will learn what Salesforce is and you will gain an understanding of Customer Relationship Management. Without further ado, begin your journey now!

🔵 What is Salesforce?
Salesforce is a cloud-based software firm that offers tools to businesses to help them identify more prospects, close more transactions, and deliver better support to their consumers. Salesforce services enable organisations to better engage with partners, customers, and future customers by leveraging cloud technology. Companies can use the Salesforce CRM to track customer activity, market to customers, and provide various other services.

🔵 What is Customer Relationship Management?
A CRM centralises all customer interactions across all platforms. Managing consolidated data assists firms in improving their client experience, satisfaction, retention, and service. CRM enables companies of all sizes to achieve development and profitability.

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