Conversation | Bali Full Day Tour | Discover the Best Attractions with Hotel Concierge

Conversation: How to Arrange a Full Day Tour (HOTEL CONCIERGE TRAINING)
English-Indonesia Subtitles

Looking for more hospitality training materials? Join us on a full day tour of Bali's best attractions with Hotel Concierge. In this video, we'll take you through our tour options and pricing, as well as guide you through the booking process. Plus, learn more about the hospitality industry through our training resources.

What is a Hotel Concierge?
A Hotel Concierge is a hotel employee who assists guests with a variety of needs. Concierges focus on helping guests save time and ensuring that things are as convenient and pulsant as possible throughout their stay.

Is concierge the same as front desk?
A concierge may have some of the same duties as a receptionist or front desk worker. However, they usually have more of a customer service focus to their role. A concierge will provide additional services that a receptionist generally would not.

How can I be a good hotel concierge?
An ability to listen and have empathy with the guests. Guests often do not know what they want; they might be jet-lagged and stressed. Be resourceful, which requires a good network and a determination not to take no for an answer. Be a rounded, balanced person—never stop learning.

What is the meaning of day tour?
Day Tour means any tour commencing and ending on the same day. For example, an 8 hours trip to a wine farm to witness the wine making process and taste the region's best wines and have some dinner around would considered a Day Tour.

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