Supercharge Copilot By Connecting it to Your Favorite App - By a Microsoft Engineer

Increase business value by using Copilot Studio to create a custom connector with ServiceNow and Copilot for Microsoft 365. Copilot AI can reason over ServiceNow cases, sort data, and even create reports. Join Shervin Shaffie, Principal Technical Specialist at Microsoft as he illustrates, step by step, how to connect these traditionally disparate systems. Shervin will start from the beginning and illustrate how tenants have to be configured, before moving into Copilot Studio and building out the ServiceNow connector. Ultimately he will demonstrate the end-user experience of this powerful business process enhancer.

0:00 Intro
2:07 Admin Config
5:35 ServiceNow Instance
6:19 Copilot Studio Config
13:53 Connector Setup Cont.
15:48 User Demo

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Links to documentation in the video:

This video represents the opinions of Shervin Shaffie and his guests to the video and does not reflect the opinions of Microsoft, affiliates, or the companies with which this video's participants are affiliated with.

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#microsoft #copilot #copilotstudio
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[asgaskins]

Great walkthrough and explanation. Thank you!

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