Effective Communication

When team member roles are miscommunicated or unclear, the whole team's performance will suffer. We all know that poor communication creates confusion. This can result in procedures being done incorrectly, medication errors, and disagreements among team members, and drastically reduce a patient’s chance of survival. Therefore, we must practice effective communication techniques in order to provide the best care possible.

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0:00 Introduction
0:51 Clear Roles and Responsibilities
1:27 Know Their Limitations
1:59 Constructive Interventions
3:03 Knowledge Sharing
3:40 Summarizing and Reevaluating
4:25 Closed-Loop Communication
5:08 Clear Messages
5:45 Mutual Respect