Asking BEST BUY for a gaming PC recommendation (Undercover!)

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So...What happens when I ask Best Buy for a gaming PC recommendation? 🤔

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[tomdestryjr.]

To be fair, it seems unreasonable to expect a detailed breakdown on cooling and the type of fan in the GPU after you specifically told her you weren't tech-savvy.

[RenegadePandaZ]

Ok, as someone who worked retail for 6 years, if you come in and say 'I dont know anything about anything, ' I'm not going to start spouting off terms like resolution and blower cooler. Most of the people I encountered would immediately gloss over at the mere mention of those words. Most people buying a pre built at Best Buy just want to play X game and have it not look and run like shit. And most people who have a 'budget' actually don't, and when you start quoting them items at that budget, they say 'wow it's so expensive' and ask for cheaper options. Retail trains you to treat people like idiots, most of them won't hear a damn thing you say, they'll hear a price and that's it.

Although that first in store guy, holy hell. There's no hope for some people.

[jeanangel]

So one big thing we were trained on is not to confuse the customer, saying you weren’t tech savvy put limitations on what we should let you know without confusion. But overall Best Buy has such a good work culture that people like being friendly and enjoy going to work. That’s why Best Buy is one of the only major nationwide brick and mortar stores. It’s because they care about the employee just as much as the customer.

[jessem]

As a former BestBuy employee I would like to point out, depending on your area, these people are teens in college or just people looking for a job with retail experience. They are pushed to attach things to sales and offer credit cards (at least while I was there back in 2015ish). They are not trained on tech like you would expect from a micro center.

[frieddogmeat]

All things considered, I think that first girl did a great job recommending the computer. I would say it's safe to assume that if you're going to be getting a computer with a budget of 2, 000 that you also have spent some money on your monitor(s) as well, so I wouldn't fault her too much for not asking about resolution or anything about your monitor. I'm actually fairly surprised about how good that transaction was for the phone call, gold star.

[snowmanism]

If you're self proclaimed "not very tech savvy" why would she explain things you wouldn't understand.

[Qalech]

To be fair, the second in-store guy you talked to was about as good as you get from someone being paid pretty much minimum wage. I think you can't expect much when most managers don't hire based on technical knowledge but rather personality and customer service. I worked at BestBuy and I was by far the most knowledgeable about PCs and other technology and I was stuck as a cashier because I wasn't as great at actually selling the products as my coworkers.

[anthonywhite]

Hello,

I worked for Best Buy from Nov 2019 - Sep 2021. It was primarily in the computer department, being a seasonal hire. There was so little training in the actual products themselves. I was not a straight PC guy at the beginning, so I struggled some with recommending certain gaming PCs and components intially. Overtime, with growing personal intrest in the products, I became much more capable at it. Actually, quite very good, to the point where I would get those customers.

Unfortuatly, the company is much more focused on selling "memberships" (Credit Cards, Total Tech), than training tech experts with the customer's best intrest in mind.

[ceelayy]

I worked for geeksquad/BestBuy for a long time and I can tell you there are people on the sales floor who definitely don’t know anything about technology. I will say that there are guys/gals at least in my store who did know about Computers and such. Unfortunately a lot of the time management will put someone in a roll they’re not intellectually qualified for only because we need the manpower or because they’re good customer service people instead of experts.

[twiggsherman]

I sent my old man to my local best buy once and told him to ask them for a low profile GPU to fit in his case. They sent him back with a full-sized card. I opened the box thinking there must be a different bracket inside that's low profile, there wasn't. So we boxed it back up and I went over with him. They refused to take it back because it was opened. I had to contact their corporate office and spend 3 days before their tech manager got back to me and agreed to accept the return. He told me my old mans mistake was asking his employees, because only the "geek squad" people would know what a low profile GPU is. My response was if those are the only employees who would know what it is, why are other employees working that department?

[ThrasherEscapes]

About two years ago I walked into a Best Buy with the intention of getting my first gaming pc. I was completely ignorant, as is arguably observable in my decision to walk into Best Buy looking for a gaming pc (I've learned A LOT in the past two years, thanks techtubers! lol). I feel like I received excellent advice, maybe even the best advice concerning a gaming pc anyone has ever gotten from a Best Buy employee - the young gentleman recommended about a one hour road trip to the nearest Micro Center. I followed his advice and that's the story about how I learned about Micro Center, a place in which I now willingly spend entirely too much money.

[TeeteringPeaks]

As a lot of the other comments are saying if you say you're not familiar with electronics we are not going to go past the surface level of details with you. Going into fine details would just confuse them. You underestimate just how technically stunted the vast majority of people who shop at best buy are.

[vegasviking]

Every time I go into Best Buy I can't help but feel like Ron Swanson walking into Home Depot

[Asumara]

To be fair, the first associate that you interacted with In-person did say he was new to he store. That may mean he's new to working at Best Buy or that specific location. He may not be as knowledgeable yet.

[DRKRX]

Worked at Best Buy/Geek Squad, that first guy in the store probably worked in another department and was hoping to stumble into a easy sale that would count for a few hours of his normal goal. Also, almost anything the employees know is from personal research or what they have learned by reading the boxes at work over time lol.

[_framedlife]

I have so many issues with this video. For one a "noob" shopper wouldn't have any idea about resolution. Having worked in electronics retail youl be surprised people are about tech. People have bad time plugging cables in. As a gamer and tech enthusiast i still won't know which camp all the games out there are optimised for without looking that up. You can't expect to go in as a noob and answer technical questions.

[bruzai]

6:55 Since you said you're not tech savy, she probably assumed you dont even know what your monitor resolution is.

[NotSoFast]

The graphics cards on these systems, unless otherwise noted, will include whatever 3080 then can source at the time of manufacture and not necessarily the exact one pictured when they first started selling this model probably a year ago. I bought a pc with a 3080 in it fro, Ibuypower at the end of last year and they specifically said that it would be whatever 3080 they could get their hands on at the time of assembling it.

[tambsh]

Their recommendations are consistent, cos the only high-end system for maxing out your budget, is this ROG system.
And if you say upfront that you're not tech friendly person, why would she explain RTX to you?

On the other hand, I would be suspicious, if somebody told me "I got a 1440p monitor" and then asking me what to buy.
In 99.9% of the cases, the non tech friendly persons, don't know what monitor they have (if they have one) or in most cases, they have old 720p up to 1080p (at best) monitors.
Having a 1440p monitor and not knowing what parts to get, almost never happens.
The video is informative and represents more than half of the tech stores' employees out there.
There are a few times that employees surprised me. I've done what you've done today, just not filmed it :p

[RaulGonzalez-zgov]

As an ex-best buy employee I feel like people expect too much, in terms of knowledge, from a Best Buy employee. The management focuses on customer service more than product knowledge. Anytime you get a really knowledgeable employee it’s really just because they have genuine interest in the technology and go the extra mile to know about it. When you work there you find more employees like the first guy in the store. I remember trying to train people that didn’t care and they all sounded like that first in-store employee. Point is you literally gotta hope you get someone that is the “expert” which is a term every employee there hates