5 key trends driving the FSM business growth | RoutesPro

𝐅𝐢𝐞𝐥𝐝 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐡𝐚𝐬 𝐮𝐧𝐝𝐞𝐫𝐠𝐨𝐧𝐞 𝐬𝐢𝐠𝐧𝐢𝐟𝐢𝐜𝐚𝐧𝐭 𝐜𝐡𝐚𝐧𝐠𝐞𝐬 𝐢𝐧 𝐫𝐞𝐜𝐞𝐧𝐭 𝐲𝐞𝐚𝐫𝐬, 𝐝𝐫𝐢𝐯𝐞𝐧 𝐛𝐲 𝐢𝐧𝐯𝐞𝐬𝐭𝐦𝐞𝐧𝐭𝐬 𝐢𝐧 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧, 𝐜𝐥𝐨𝐮𝐝, 𝐀𝐈, 𝐈𝐨𝐓, 𝐚𝐧𝐝 𝐨𝐭𝐡𝐞𝐫 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐭𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐢𝐞𝐬. 💻

These modern tools helped field service companies continue to serve customers and optimize operations during the pandemic, and the field service management market is projected to reach $6.16 billion by 2026.

Here are 5 key trends driving this growth:

⭐ Direct-to-home service: Many customers now prefer and expect contactless options like home delivery, and companies will need to continue offering these services to meet these expectations. Ensuring the right infrastructure and solutions are in place to provide these services efficiently is key.

⭐ Enabling mobile technicians: Field service technicians are the face of a company and their capabilities in the field are critical to delivering on brand promise and providing a personalized customer experience. Providing them with customer-centric tools and resources to do their best work remotely, as well as real-time connectivity with the back office, can increase efficiency, reduce errors, and improve customer service outcomes.

⭐ Predictive maintenance: Predictive maintenance programs, which aim to prevent unplanned downtime, have gained popularity and are replacing traditional break/fix and preventive service models. Advances in technology, such as IoT and AI, have made these programs more sophisticated and ambitious, and they are expected to become the norm in the field service industry.

⭐ Customer experience: Customer experience has become a key differentiator in the field service industry, and companies are looking for ways to improve it. This includes providing personalized, convenient, and seamless service, as well as offering proactive communication and transparent pricing.

⭐ Remote support: The pandemic has accelerated the use of remote support tools and technologies, such as remote access software, to allow technicians to diagnose and troubleshoot problems remotely. This not only helps to reduce costs and improve efficiency but also allows technicians to work safely and continue serving customers during times of crisis.

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