How To Build A HIGHLY Accurate Voiceflow Knowledge Base

In this video, I detail how to use the Voiceflow FAQ API to get more accurate knowledge base responses. When creating a knowledge base with 20+ documents, the AI has to work harder to find small details, such as phone numbers or locations, this is where the FAQ API helps.

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Resources/Links Mentioned:

Voiceflow FAQ API Page -

[Jan-jan]

Hi Brendan. I really appreciate all the guides and tutorials you've made! Is there a new way to create an FAQ Api since this way was discontinued?

[comingsoon]

Great Video! One question for you - how do you go back and add additional FAQs to a set?
Thanks in advance for your hard work!

[osama]

Using the ai to repond is really good, but we have to remember the tokenss consumption.

[DorianMenard]

Hi Brendan,

Was this feature deprecated? I cannot find the voiceflow dialog manager api key in my account anymore?

[ArneSix-bt]

Hey Brendan, do you know where to find the faq set id?

[kevon-wilson]

Unfortunately this FAQ Api was discontinued on Aug. 6th 2024.

[SyedBukhari-no]

Great video! I got another question. I have a knowledge base from an informative blog post. I want users to ask a question and the chatbot to answer the question and then redirect user to the blog post and url. The chatbot is answering correctly, however, despite giving instructions, the chatbot is making up blog post title and urls. Can you please help?

[e-Course.]

Thanks Brendan,  
If I have 100 Q&As, managing them one by one is very time-consuming. Is there a way to speed up this process using an FAQ API?

[kolaas]

Hmm I want the Chatbot to intelligently search the knowledge base. What to do when users can ask any question?

[tvandang]

what if you have multiple locations with different data for each? a refund from one location can be different than other locations as an example. How does it know to pick the right location if you just ask, what is the ADDRESS ?

[MR-zcou]

Thanks mate great video! What would you do though if you had a large documents with loads of information (10 PDFs/40 Pages)? I have come across the problem that Voiceflow is often unable to extract certain information however if you enter the query again even though you didn't change a thing it all of a sudden is able to answer the users question. Any advice on how to make the AI more consistent or how to deal with those large documents, using the FAQ method might require a bit to much effort.

[Student_AI_]

Like always, AMAZING !
Thank you so much ! 👑

[tvandang]

Is there a way to upload all the faqs via a file? When adding faqs, and I tried to retrieve all of them so that I can locate the id to delete the faqs I don’t need, it doesn’t not retrieve all of them.

[rsstnnr]

This is pretty cool. I work with a multi-campus school. Each campus has its own mailing address. Let's say I set up an FAQ for Campus 1 and the address is 123 Main Street. I also set up another FAQ for Campus 2 which has the address 1234 Main Avenue. Someone in the chat asks what the address is for Campus 1 and the FAQ pushes out the address. What if someone then asks for the address of Campus 2? Can the FAQs have logic built into them to understand follow up questions?

[FYWinBangkok]

Should we not use Intents instead of this API thing? How is this better than Intent?

[LeeH-eb]

Sorry, I'm a real rookie to this. I don't get how in 'New Block 2' (the AI response block) you are making it look at the API you have just setup? Do you not have to enter the API endpoint somewhere in the block? In the AI response block, I've just entered the {last_utterance} variable as the Question, and pointed the Data Source to the 'Knowledge Base'. Is that correct or am I missing something. Like I say, a newbie trying hard to learn. Thanks in advance, great video! ❤

[marcomilani]

You can just use TAGs and make that a whole lot easier