Module 1.2: What is a Chatbot? (Chatbot Zero to Chatbot Hero training)

In this video, you discover what a chatbot - in its basic form - is. Plus, you learn about the 2 main types of chatbots, as well as why chatbots are so good for both businesses and their customers. We're also sharing some of the benefits bots have for - again - both businesses and customers.

We also showcase the "Features Flow" in the Clever Messenger chatbot, demonstrating how a chatbot can be used to unclog support queues, and so, help support agents work more efficiently. Then, finally, we slightly touch upon the future of chatbots as well.

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This video is part of the Chatbot Zero to Chatbot Hero training created by the Clever Messenger team, we've dedicated a special section for this training on our website: