This Was a $900 Detail and We DAMAGED Their Car

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[albertol]

$900 detail on an old Nissan altima is crazy 😂

[isaiahs.]

Big props to you for replacing that. Lot of people would have kept reiterating the fact that the car is old just to try and get out of fixing it. Respect man 🙏🏽

[MileHighJay]

Bro that service and commitment is what we need in this society. Your virtue is greatly appreciated. That’s a winning mindset that’s sure to bring more abundance and prosperity your way.

[Himsofinee]

As a company, I would done the same thing. Good relationships with customers are more important than only just the money. Wish a lot of companies used this strategy! Good job 👏🏽 !!

[bradnuckols]

Much respect for your honesty & professionalism. Having worked in the automotive repair/maintenance business you learn s**t happens. As you said "regardless of what happened it's our responsibility"

[UnitedWeIgnite]

Now that’s what I call high quality customer service for the best customer experience

[mannys]

Exactly the same thing. Right thing to do. Great job. You go far via word of mouth with this integrity. 👍👍👍

[itsnotme]

This is the exact thing to do. Great customer service and no doubt, when that owner gets a new POS, he'll bring it to you for cleaning and tint. Of course sharing the story will get you LOTS more customers!

[o.solaris]

You did the right thing. You didn't try to cover it up or put the cost on the customer.
You made a customer for life and their positive experience will bring in my business for you in the future.

[diamondrmp]

It's nice to see that there are younger people that have integrity!!!

[vinhtran]

Fantastic customer service! No excuses, no blaming, just fixed the problem. This alone should gain you many more customers.

[KingWD]

That's exactly what a company is supposed to do is take care of anything damaged in their possession. That's what a professional & responsible company does.

[tleonidas]

I know what Landers GMC would have done, they would have denied any fault, like they did to me. Fixed it myself and they haven't seen my truck since and never will as long as I own it

[dorothyk]

Props to you and your company! 🎉 You guys did the right thing. Sorry that happened! Wished more companies were like you! ❤

[bobman]

Tinting your windshield has to be the dumbest shit I've heard all day

[Riiklovee]

So basically the customer paid for the window also because ain’t no way you charged $900 for that old car.🥴

[Arlene_DOTK]

You did exactly what you're supposed to do. There is no other scenario. Thanks for being honest and doing the right thing! ✅️

[milo]

$400 is a rip off they usually go for about $150

[Ilia_Karamfilov]

900$ for cleaning an Altima?! Bro, the whole car doesn't cost as much!!!

[Bound]

someone hit my car once, damaged the hood and bumper, after getting it fixed the windshield was cracked in multiple places, they acted like it was not them and had to practically beg for them to pay for it. good on you