Robotic Process Automation (RPA) with Sentiment Analysis for Email Classification using UiPath

UiPath Use Case: Robotic Process Automation (RPA) with Sentiment Analysis for Email Classification

- A new age online business receives hundreds of mail everyday from their customers. What is most important for the business is to prioritize mails which might impact their reputation and lead to loss of business eventually. There is a need for a system which can sniff all such negative communications and help customer care agents to respond at the highest priority.

- As a solution a Robot is configured to monitor customer care mail box and analyze every mail received. The Robot would parse the mail content and make use of a third party service with Microsoft Azure (Text Analytics) to analyze the sentiment. Based on the score of sentiment analysis the Robot will make a decision to create a CRM ticket and set the priority.

For many such Robotic Process Automation Use cases ,