You Won't Believe What Happened When I Wrote Blade HQ an Email!

I may never buy another knife from Blade HQ and here's why...

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FOLLOW BUDGET BUGOUT:



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DISCLAIMER:
This video is not sponsored. All opinions on any and all products are my own and I only include items in my videos that I either enjoy or recommend.

Budget Bugout cannot be held liable or responsible for any injuries resulting in the use or misuse of any products mentioned in the video. Viewer accepts any and all liability and understands that they are responsible for their own actions. 

I do use affiliate links to make it easy for you to find the items I mention! Your purchases help me create more content and I thank you for your support!

[BudgetBugout]

UPDATE: BladeHQ has contacted me and issued me a full refund for my order and has been extremely helpful, apologetic and professional. I plan to return as a Blade HQ customer but I will continue challenging all gear businesses as a customer first and foremost through my platforms. I will continue to speak my mind on your behalf! 👍🔪

[plls]

If a business screws me over, I no longer do business with them.

[trynsurviven]

You are not being disrespectful. As a paying customer they should reply to your request.

[romytheus]

When Blade HQ was in Utah I loved shopping in the store. I've had negative experiences online with them. GP Knives is my new go to. Ten knives and zero problems.

[Rikki-Tikki-Tavi]

I bought a Civivi Badlands Vagabond from BHQ about a year ago and when I got the knife in hand decided it wasn't for me, but they refused my return and to refund my purchase. That annoyed me.

[JCpNK]

Smkw and knife center have the best customer service IMO.. Some of the smaller guys are great also.. The Knife guy for instance personally called me and found me a double black Malibu I was looking for and he does know me from Adam

[roadrageburleson]

I purchased from blade HQ and the knife rolled the edge the first time I used it. It was not a cheap knife it just had a bad heat treatment I believe. Blade HQ said they would not take it back and I had to contact the manufacturer. They said to send it back to blade HQ and they said again it wasn't their problem. I will never ever deal with them again. I now only purchase local even at a higher cost the customer service is better and face to face interaction is always a better way to go.

[tomm]

You are completely reasonable in expecting a answer or call back. You are also correct that we your viewers don’t have direct access to big manufacturers. Sounds like Blade HQ needs to revamp their customer service department.

[benitobesse]

I won’t buy knifes from them anymore for a similar situation

[vinniepeters]

I always buy from Knife Center. But last December, the knife I wanted was out of stock. So I went on Blade HQ, submitted my info but it didn’t go through because I live in New York. I did get the knife eventually. I had to wait another week. I will never buy from Blade HQ. I thought that was pathetic of them.

[jamesmcallen]

Not responding to emails like they did is something I would expect from one of those sketchy Amazon companies from China, and then you can at least reach out to Amazon directly

[HollywoodTacticool]

Before Bladehq moved their customer service from Utah to Virginia, they were the BEST, and i exclusively shopped with them, since they were so responsive. Ever since they moved it's gone downhill. they tried to save money and cut corners. this is what happens.

[n_conway]

DLT Trading
Knife Center
River’s Edge Cutlery
Cutlery Shoppe
And The Knife Joker have always treated me very well. It’s been years since I have purchased from BladeHq.

[mmmike]

You are NOT being unreasonable. It’s a neck knife, retention is very important.

[RChris-dnyl]

Had a knife on pre-order a while back at blade hq then I got an email that they got hacked and customers info might have been stolen. I tried to email them and no reply. I never got my knife and they even kept the five dollars from the pre-order.

[chrisdiaz]

After Ben and Zack left, then the issue with someone getting a lot of their customers credit card info and them not saying anything till they had too. That's when I stopped buying and watching Blade HQ

[OldPackMule]

If you're being honest and not seeking revenge then you're entirely within reasonable boundaries.

[tacticalcenter]

I stopped buying knives from bladehq a very long time ago for a multitude of reasons. I also avoid knife center. Mostly buy used, but always caution with that by asking many questions and mostly known people who have others to give feedback about.

Did you know the high map pricing is because of these big box stores? And they make a lot from it. And yet you dont get support despite these higher increases.

[timauthier]

I've never ordered through Blade HQ but have through Knife center and SMKW . No problems with the later two.

[colinburgess]

Customer service is the backbone for any business selling anything. If they treat people like they are insignificant, those people won’t return. It’s possible for a bad experience to go either way. Your experience is bad for the company, it’s as simple as that.