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Learn about the new survey scoring feature in Dynamics 365 Customer Voice
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In this feature overview video series, we highlight new capabilities included in the latest update to Dynamics 365 Customer Voice.
When you create a survey, you also configure metrics to be able to track key performance indicators. Sometimes these metrics are not based on a single survey question like NPS, but rather a bunch of different related survey questions. Survey Scoring can be used to track metrics that are based on responses of multiple survey questions.
Get the most out of Dynamics 365 Release plan
Product updates
Release calendar
Licensing
Product documentation
User community
Upcoming events
Product trials
The opportunities don’t stop there! We urge our community to continue learning through the following resources:
#Microsoft #MSFTDyn365
When you create a survey, you also configure metrics to be able to track key performance indicators. Sometimes these metrics are not based on a single survey question like NPS, but rather a bunch of different related survey questions. Survey Scoring can be used to track metrics that are based on responses of multiple survey questions.
Get the most out of Dynamics 365 Release plan
Product updates
Release calendar
Licensing
Product documentation
User community
Upcoming events
Product trials
The opportunities don’t stop there! We urge our community to continue learning through the following resources:
#Microsoft #MSFTDyn365
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