Should CSMs get PAID for Upselling Services or Software?!

#customersuccess #CSMPractice #csmsalary #upsell

Should CSMs get PAID for Upselling Services or Software?!

If your company offers your customers the ability to purchase services as well as software, should your customer success managers get an extra bonus regardless of whether they help Upsell services or software?

450 customer success managers participated in CSM PRACTICE Global market research in March 2022:

☝ 70% have the same variable component for software or services Upsell deals

✌ 30% receive additional compensation on software upsell deals, but none for additional services sold

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Additional Resources

🎥 Watch: Compensation Plans for Customer Success Managers

🎥 Watch: How much is too much 🤔 ?! CSM Variable Compensation Ratio!

📑 Read: 2021 salary trends in Europe

📑 Read: Customer Success Manager Salary Best Practices

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