I love it when consumers stand up for their rights. They get away with too much.
maryemerson
I’m never going back to T-Mobile. I’m glad I left that service.
LuisFCruz-ovmn
THIS is what the news is supposed to do.
ThankGodImBlack
Got me too! There should be thousands of replies on this. Please speak up people. You all deserve to be heard, so more can be aware. Who deserves to be ripped off?
chrisp
I just almost got scammed as well! They found a way to give a free phone, charge you taxes and fees about $32 dollars a month. This should end up in court.
solracsalinasmvp
I remember when this happened. T-Mobile sent out the wrong promo offer by mistake. In our case T-Mobile ended up giving customers the free line anyways by manually applying a free promo on the backend. Sometimes they gave a $10 line if they were on a $60 2 line plan like this lady was.
Dryyskull
Any good T-Mobile rep (in store or not) would know that 55 and military plans do not qualify for free AAL promos, since those plans are already discounted. They would also know that 55 plans also have a maximum of 2 lines (or 4 lines for the new MAX plans) otherwise they would be moved to the regular rate plan. That is why their bill jumped so much.
ceruleansky
You have to be careful with T-Mobile "free" phone deals. The girl at the place told us that they had free phones, expect for the taxes and activation fee. So we asked how much we would have to pay that day. The lady told us that it would be $636 for the "free" phone. I knew it would be some kind of scam tike time i walked into the store. The girl could never explain how the phone went from free to $636. Her only explanation was taxes and fees. We walked out and let them keep their free phone. 😡
susant
I think the free line depends on the plan she's on as you can see her plan is Unlimited 55 3L and she already have existing 3 lines so adding a line is already a cost maybe if she switched her plan to a 4 line plan that'll work
inthezoneism
i heard of a Tmobile scam where they offer you $400 on your old phone and tell you to either mail your old phone or take it to tmobile store. a friend of mine mailed his and later got an email from tmobile that the phone has problems, water damage etc and gave him a $50 credit on a perfectly good phone. Beware of this scam. don't mail your phone take it to a Tmobile store.
guimbanian
T mobile also allowed there store sales people to activate a SIM card and a phone number using your name and SS number without a phone. This has happen be to me several times. They would say they would cancel the line. I did not realize the lines have not been cancelled until I went in the store and I was told I have several lines of service under my name a social security number. I am working with FCC and other organization to get this rectified this is so wrong and unbelievable
NathanBryant-dmrq
They should make a horror movie about customers dealing with T-Mobile service. I went through my own horror story for six months before it was resolved in a way that could have been done from the very start. What good is it to have a good product if your customer service is so inept and believe me, it is inept?
clydesalley
Omg I JUST called today about this offer. The first rep was super confused. I called back later to get more info and maybe order a new device for the line. Luckily the 2nd rep told me if I accepted the free line I would lose all my current promotions, if I did that my bill would jump from $55 to $85 somethng
LoneStarStinger
Shocked, shocked that T-Mobile "No strings attached" offer had strings attached.
erica
I work for ATT&T and I gotta say. Tmobile didn't make mistakes like this before the new CEO took over. Also. We have promotions like that too but in order to qualify you have to be on a unlimited plan. The reps didn't understand the terms of the promo when she came in. This happens all the time. Far from the first one but she was able to make enough noise.
VirtualVictoryTM
T-mibile did one better to my wife and I . We traded our phones in on a promo, one note 20s in mint condition, plus $400.00 towards cost of new phones . T-mobile credited our account 5 dollars . 3 months we have called trying to get this sorted out . Absolutely no one in the customer service side has been able to fix this, and the store location will not show us the original agreement they signed us up for . Even went as far as to tell us they are not allowed to print the agreement for us . Then, after showing our call records to the center, the sales rep says we have to call to get it sorted . I'm done with T-mobile. We've been with them years, but its over . T-mobile is company that takes no responsibility and has a policy of hiding account information .
texasslingleadsomtingwong
She should have gone to the media when she got this offer and have them witness and facilitate this. The outcome would have been different especially on live tv broadcast.
ceuser
they did the same thing to me and they made me pay $190
benimarustevenson
I been with tmobile for 9 years and im done with them they are liars horrible customer service About 5 months ago i called customer service and ended up speaking with a supervisor name is chris he offered me $5 dollars discount on my plan and never honored the discount I spoke with several customer service representatives and all they do is tell you what you want to hear and 5 months later still no discount no solution I been also having dropped calls and data disconnections This new year im moving to AT&T
volks
Just happen to me Sign-up with T-mobile 12/17/21 moved over got 2 lines and the 3rd lines was suppose to be free charging me $35 a month. They could not fix it. tomorrow plan to return all equipment
