Qorus+Avanade: Balancing human and digital

Can banks intelligently blend human and digital to create moments that matter?
Or are customers lost in a self-service, digital labyrinth that makes money for the bank but feels like an impersonal institution, devoid of emotion – great for those smart enough to navigate the system, but a nightmare for those who cannot?
In this high wire act of balancing human and digital interaction, what happens to the customer if the bank slips up?
Watch this webinar to find out.