Getting to know Dr Venky Krishnaswamy, founder and CEO of Koopid.ai

Koopid was born from a simple premise:

That a business and its customer should engage in a transparent and persistent conversation.
That interaction silos – voice, chat, digital self-service, IVR, chatbots – should be consolidated into a single, elegant paradigm.
That it is time for AI-powered Customer Experience Orchestration – a radically simple architecture for the modern Contact Center.

We are obsessed with customer experience. And for many enterprises, the Contact Center is the nerve centre for managing the customer experience. Koopid’s A.I-powered CX Orchestration platform transforms your contact centre into a digital-first powerhouse, deftly blending intelligent automation and expert human touch across channels.

Koopid enables the convergence of experience, workflow and human-in-the-loop