Service Process | Inside Look | Marcus Lemonis

Are you dreading taking your RV into the service department? Providing service on an RV isn’t like working on a car. The entire process is different. In this video, we take a look at the service process for RVs to shed some light on how it works and why it’s not quite as fast of a process as automobile service.

[darlenemaples]

I ALWAYS WANT A RV TO PUT IN MY BACKYARD TO CHILL

[TomGarner]

I would love to do a six sigma project in the RV industry. For example, I would like to see the justification for the misuse of a Schwintek slide system. They seem to be okay for “small” slides, but anecdotally failure rates increase for larger slides. Probably couldn’t justify, based on failure rate to use one on a sofa and refrigerator slide. There are lots of them built that way however and the marketing department gets big bonuses due to selling that cool layout. Manufacturing had no choice however because they are “cost of goods sold” and are held to tight budgets. The quality issues probably won’t show up in the current year’s budget so leadership is happy since they got their bonus.
After a few years brand X starts getting a reputation for quality issues. So marketing then creates a “new” brand. Cycle then repeats. Meanwhile consumers who couldn’t possibly understand what corners have been cut for their “house on wheels “ are sold overpriced and low quality travel trailers with low payments. Wall street sees huge profits! Yeah! 😮. The investors may or may not know they are scamming their fellow man but they do know they are making $’s.

I want to RV but do want to minimize the $’s I’m transferring to RV leadership and Wall Street. So I am researching to the best of my ability not to buy junk.

[chaserhodes]

Very good video! Thanks for taking the time to explain this!

[stevest.martin]

I hope he turns Camping World around. I’ll be very sad if camping world declares bankruptcy

[marlakay]

Your explanation makes perfect sense. "Of course!" I think. We all just want to begin that hard earned, long-anticipated road trip sooner than later, right? Makes us all get kinda' crispy on occasion, no doubt... but letting we campers appreciate in advance that your company is not invincible / has no crystal ball is an honest way forward.

[DOMVALRICO]

Great Video, keeping expectations realistic.  Service advisors should email this to customers when they schedule a service appointment. I believe would drastically reduce customer frustration level.