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Two Sides of an AI Coin: The Upsides and Downsides of Automation in a Call Center
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In this webinar, we will explore:
- The Latest Call Center QA Trends
- The Key Benefits of AI for QA
- Potential Concerns to Look Out For
- The Importance of Human Input
- How to Introduce AI and Automation to Your QA Process
- The Latest Call Center QA Trends
- The Key Benefits of AI for QA
- Potential Concerns to Look Out For
- The Importance of Human Input
- How to Introduce AI and Automation to Your QA Process
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