A Day in the Life of...a Customer Engagement Lead

As part of our exciting brand-new ‘Day in the Life of’ video series, we hear from Rupert Weedon, Customer Engagement Lead who is based in the Midlands. Rupert’s role means that he supports customers with a range of opportunities enabling you to get involved and help shape improvements to the services you receive.

So, find out what we do to work with our engaged customers in our brand-new series!

[teaboyuk]

"Customers" used to be "Tenants". They're more likely to get involved if they aren't insulted and actively attacked by Orbit staff. Orbit have successfully completed their transformation into Foxtons estate agency and they make far, far more money selling new 400-500k homes, than servicing old council housing stock they acquired. I see in less than 3 years the number of staff on executive pay grades (>60k) has doubled from 16 to 32, and the wage bill of those has tripled in 3 years £1.8m > £4.5m 👍