Airlines DON'T want you to know this

Hope this video helps! See my notes below ❤️

From the Department of Transportation:

Sometimes, when an airline asks for volunteers to give up their seats and fly on a different flight, there are not enough volunteers.  When this occurs, the airline will select passengers to give up their seats.  This is called “involuntary denied boarding” or “bumping.”

For domestic flights:
0 to 1 hour arrival delay - no compensation
1 to 2 hour arrival delay - 200% of one-way fare (airlines may limit the compensation to $775 if 200% of the one-way fare is higher than $775)
Over 2 hour arrival delay - 400% of one-way fare (airlines may limit the compensation to $1,550 if 400% of the one-way fare is higher than $1,550)

For more information go to the Department of Transportation website
and look at Involuntarily Giving Up Your Seat (Bumping).

[norduferhandel]

Former US Airways employee, and she definitely hit the nail on the head.
I use the same thing if i run into flight issue's.

[DurinSBane-zhhj]

"I want compensation" "Hey whatda know, there's a seat available"

[diyasingh]

"She doesn't know I follow Erica, watch this"
*pulls out gun*

[JW-tksr]

If you search "airline customer service dashboard department of transportation", you can see your rights by the airline for delays and cancellations nicely summarized.

[perarneng]

Why isn’t it mandatory for airlines to compensate automatically? If they fail to inform the customer they should be fined additional money so it hurts. That’s the only way to get rid of these shady practices.

[dizz]

“Fine, how much money do you want?”
*I want eight grand*

[attackpatterndelta]

"How much money do you want?"

"All of it."

[michaed]

Thanks Erika. You don’t know how many people I see getting bumped or delayed and not getting anything, not even a sorry.
Thanks so much. You’re great

[karimgomez]

That’s right. Used to work for an airline and they have to compensate. Normally they oversell flights. Those who paid cheapest are bumped from the flight. People are nothing but a number to them.

[hiwayhighway]

As a pilot for a major airline I'm blown away how many don't understand the contract. It's really not hard to read etc. Good job. The wrong thing here is once you receive compensation they don't owe you the transportation anymore. You would be required to buy that fare.

[OutdoorsWithChad]

We got this once on vacation to Cancun. The airline tried to get volunteers with travel vouchers, and when none volunteered, we got called up. Conversation literally went like this:

Gate Agent: So we're bumping you off the flight, you can either voluntarily get bumped, and get a $600 voucher, or not volunteer.

Me (confused): Ok... so what happens if we DON'T volunteer?

Gate Agent: We then have to pay you 4x the cost of your ticket.

Me: I DO NOT volunteer!

My wife and I walked away with a cheque for over a grand each in our pockets, and vacation was only delayed 4 hours. Basically spent a week in Cancun for free. We felt like we won the lottery, lol.

[trinitymeadows]

Everyone who flies often should know this! And if everyone knew and did this, the airlines WOULD STOP THEIR PRACTICE OF OVERBOOKING.

[xanderx]

According to th..."
"SECURITY!"

[goddessofchas]

YEP! This happened to me. They immediately compensated me and rebooked me. I was still pretty pissed I had to wait another 4hrs 😂😂😂

[fishingdude]

Good consumer advice!

Most consumers don't know their legal rights, & neither do most of the sales people.

This type of advice should be mandatory viewing!

Three cheers! 👏👏👏
😁

[judyrichardson]

Also - if no flights available, the airline will pay for lodging and round trip transportation to hotel until next available flight

[Asnlvl]

They don't give in this easy. Unless you're loudly fighting with the agent causing a scene and maybe getting security called on you, you're usually on a 1 hour hold trying to get that extra dough

[tellyv]

So is this only for southwest flights Erika or all companies like American Airlines, Spirit, etc

[BI-y_TheStormTrooper]

You are also entitled to free food since you were delayed.

[Herbie]

I tried this at Jet Blue. I'm still sitting at the airport with no money and all the employees just laughed at me.