The Office of the Tax Ombud: Improving the Tax System via Systemic Investigations I 10 November 2022

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In this lunchtime panel discussion, tax specialist Carmen Westermeyer CA(SA), will unpack the following questions with Gert van Heerden, Senior Manager: Legal Services and Systemic Investigations from the Office of the Tax Ombud (OTO):

• Is it possible for the OTO to improve the services provided to taxpayers by SARS?
• What exactly is a systemic issue for the OTO’s purposes?
• In what different ways can the OTO identify systemic issues?
• What happens after a systemic issue is identified?
• How does the OTO treat complaints that relate to systemic issues?
• What kind of systemic issues have the OTO identified in the past and how did their resolution improve the tax system?
• How can taxpayers inform the OTO if they believe there is a systemic issue which they would like the OTO to investigate?

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