Build an advanced AI FAQ support bot powered by your own documentation

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This walkthrough shows you how to create an AI support bot powered by your own documentation using our Knowledge Base feature. Using our template, the bot is able to score the user's sentiment and respond accordingly. This can be used to power your own FAQ support bots.

Great conversations start with Voiceflow. Easily design, prototype, and launch voice and chat experiences – whether you're building for Alexa, Google, or any conversational assistant.

#chatbot #chatgpt #faq #agent #automation
  1. Voiceflow
  2. Voiceflow
  3. Build Alexa Skills
  4. Build Google Actions
  5. Google Actions
  6. Alexa Skills
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Voiceflow might look a little different than what's in this video from 2023. Browse our documentation to learn more, or connect with community builders on our Discord!

Docs ➡voiceflow.com/docs
Discord ➡link.voiceflow.com/community

Voiceflow
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Good start. Now how do you turn this into a conversation loop with memory. I'd like for my support bot to maintain a continuous flow and provide answers that takes previous user_utterances into consideration. All the time guiding the user/customer to a potential purchase. I've watched all the tutorials and I can't find anything that solves this.

LianvonWielligh
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This is so useful. Thank you. When trying this out, when the bot cannot recongise the sentiment then before the answer has been given it will say that it cannot understand the emotions of the user. Any tips?

RayzTK