What Are The Do’s And Don’ts Of Cross Selling?

To increase cross-selling in your contact centres, there are a few do's and don'ts to bear in mind. These have helped my clients lift revenue from inbound service calls by up to 106%. Here they are...

00:00 Introduction
00:33 What are the do’s and don’ts of cross selling?
01:23 How do you successfully cross sell? Here’s a proven strategy