How to FIX sign in error: 'That Microsoft account doesn't exist' (Microsoft 365)

If you're getting a sign in error that says "That Microsoft account doesn't exist" or "We couldn't find an account with that username" then try the solutions in this video.

If you're sure that your login details are correct, the first thing you should try is clearing your cache. We'll show you how to do that on Windows, mac, and in your browser (Google Chrome).

We'll also show you how to make sure there are no problems with your device enrolment.

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💻 Extra resources:

Read our dedicated guide:

Check your account:

Select "Can’t access your account?" if you can't sign in.

💬 Did you enjoy this video? Let us know all about it in the comments below!

Thank you very much for stopping by, we have lots of other great videos that can help you in a huge assortment of tech-related ways!

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🕐 Timestamps:

0:00 - Intro.
0:30 - Clear cached credentials (Windows).
1:17 - Clear cached credentials (mac).
2:07 - Clear cached credentials (Google Chrome).
2:47 - Enable your device in Azure AD.
4:08 - Outro.

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#BusinessTechPlanet #microsoft #office #microsoft365 #office365 #error #signin #login

[nihlisticsloth]

It wont even let me sign in to my fing computer to do this

[momentalosh]

I get this massage
We couldn't find a work or school account with that email address.

[christophephilippe]

Seems like ive deleted things for no reason. There wasnt even an admin option either and still didnt work no help here

[Harryjhon]

I did this and it still does not work. So I bought another Microsoft account using the same email for Minecraft, a few weeks went by and I sign in and got the message "That Microsoft account doesn't exist." Am sick and tried to get that message and having to buy another Microsoft account every time.

[juilanyuyopa]

So im on a mac and when Ive tried logging into minecraft it said “That microsoft account dosent exist” but it does exist because i am still able to login to it any fixes for this?

[godwinpius]

After connecting to WiFi, i am stock with on Account- email and password (use another email address in your organization) or contact your administrator. I need help on this please

[siennaargentina]

i deleted an account and I cannot get it back, I tried this and it does not work. any tips?

[Yggdrasill-X]

ive never even signed into 365 ever before to begin with. there was nothing to delete. I never use microsoft unless i absolutely have no choice since its so crap and this shit happens anyway...

[jaskarantatla]

my college student id is connected with microsoft authenticator and old phone in which this app was running, was lost and now m trying to login my account in my new phone with authenticator, the app says this account doest not exist Please help me to solve this problem, it is very urgent to open my college id with two step verification of authenticator app

[chanhabib]

My Microsoft account has been compromised and the email changed and password can u help me out?

[zainmansoor]

HELLO! it still doesnt work, my account is somehow deleted and do you iknow how i can recover it?

[jimmysayswhat.]

I SHOULD HAVE STAYED IN MAC. I WAS LOGGED OUT OF A BEDWARS