Adding lists and list categories in ServiceNow Service Operations Workspace/ Configurable Workspace

It's best to create the new category and list records in the same application scope as the configurable workspace

sys_ux_list_menu_config = list menu configuration table
sys_ux_list_category = category table
sys_ux_list = list table
sys_ux_applicability = audience table
sys_ux_applicability_m2m_list = audience to list applicability table

[AlexBrooks-rd]

What an absolutely top explanation here. Simple, well explained and intuitive. Many thanks.

[barotube]

Thank you for this wonderful presentation. I have been stuck and you unlock me

[SniKenna]

This was so incredibly helpful, thank you!

[dhruvchandan]

Thanks for making this video. It was really helpful.

[INFJames]

How do you set a whole new list as default so that you can customize it without modifying the ootb default list?

[nikhil.kamlekar]

Hi, I have a requirement to restrict list for groups. How can we achieve it?

[pritidhal-lozk]

I have question on Templates when added the templates in service operation workspace createing incident & apply the templates but unable to auto populates few fields like state, worknotes, assigned to, Can you suggest how to resolve it

[Rajkumarsamakarii]

What if a user is not able the dashboard in sow

[ayealcantara]

i dont have a new button in the related list

[jayshah]

Thanks but when I click on the any incidents example first INC0009009 on from the list view it is showing ""The page you are looking for could not be found" SO can we configure that ? link with proper record