What is an example of a successful IT business solution? By Mike Benson, CIO at DIRECTV.

Mike Benson is the executive vice president and Chief Information Officer for DIRECTV, Inc. He is responsible for creating and maintaining information technology solutions for DIRECTV’s business operations nationwide and oversees reporting, analysis and infrastructure requirements, customer billing and payment systems, as well as customer care systems and financial, marketing, sales and decision support.

#DESCRIPTION
Mike Benson discusses a particular business issue at DIRECTV involving the direct sales organization that was originally using seventeen different applications to make a sale. He tells the story of how IT was eventually able to come up with a solution that solved that problem and explains the different issues that arose during the process.

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